Nice to be here.ĬORNISH: I'm not sure people totally appreciate just the parts of the world where WhatsApp in particular or Instagram are a part of the way people actually do business on a local level. He's a professor at George Washington School of Business and heads the International Council for Small Businesses.ĪYMAN EL TARABISHY: Thank you. We spoke about what happened with Ayman El Tarabishy. UNIDENTIFIED PERSON: (Non-English language spoken).ĬORNISH: He assured people that government services would remain available through other channels - Twitter, email, YouTube - and that the outage would eventually come to an end, which it did about six hours later. For example, they have to drop their pin to their location on WhatsApp numbers, but we were not getting all this information.ĬORNISH: In Tanzania, the spokesperson for the government took to another social media app, Twitter, to urge people to be patient. We couldn't even do our deliveries because most of our deliveries, we rely on the information they sent to WhatsApp. LYDIA MUTUNE OSEWE: They couldn't place their orders. And she says clients couldn't reach them. Lydia Mutune Osewe owns a plant shop in Nairobi, Kenya, and it's entirely on Facebook, WhatsApp and Instagram.
When WhatsApp and other apps owned by Facebook went down earlier this week, tens of millions of people worldwide struggled to communicate and many to run their businesses.
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